Return Policy

At Kylie Cosmetics, we want you to love your new products! If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

Timeframe: You may initiate a return or exchange within 14 days of the delivery date.
Requests made after the 14-day window will unfortunately not be accepted.

2. Item Condition & Eligibility

To ensure the safety and hygiene of our customers, strict guidelines apply to returns:

Unused & Unopened: Items must be unopened, unused, and in their original packaging with all security seals intact.
Final Sale: Used or opened cosmetics, skincare products, collaborative limited-edition collections, and items marked as “Final Sale” cannot be returned, exchanged, or refunded.
Gift Sets: Entire gift sets must be returned complete; individual items from a set cannot be returned separately.

3. Damaged or Defective Items

Did your package arrive damaged, or did you receive the wrong item? We are so sorry!

Please contact our Customer Support team within 7 days of delivery at [support@yourdomain.com].
Include your order number and clear photos of the damaged or incorrect item (along with the outer shipping box), and we will gladly arrange a replacement or refund.

4. Refund Process

Once your return is received and inspected at our warehouse, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or incorrect.