Return Policy

At Kylie Cosmetics, we want you to love your new products! If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

• Timeframe: You may initiate a return or exchange within 14 days of the delivery date.
• Requests made after the 14-day window will unfortunately not be accepted.

2. Item Condition & Eligibility

To ensure the safety and hygiene of our customers, strict guidelines apply to returns:

• Unused & Unopened: Items must be unopened, unused, and in their original packaging with all security seals intact.
• Final Sale: Used or opened cosmetics, skincare products, collaborative limited-edition collections, and items marked as “Final Sale” cannot be returned, exchanged, or refunded.
• Gift Sets: Entire gift sets must be returned complete; individual items from a set cannot be returned separately.

3. Damaged or Defective Items

Did your package arrive damaged, or did you receive the wrong item? We are so sorry!

• Please contact our Customer Support team within 7 days of delivery at [support@yourdomain.com].
• Include your order number and clear photos of the damaged or incorrect item (along with the outer shipping box), and we will gladly arrange a replacement or refund.

4. Refund Process

• Once your return is received and inspected at our warehouse, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
• Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or incorrect.